DELIVERY – RETURN – EXCHANGE
We usually dispatch all orders in 24 working hours and delivers 3 to 6 working days of dispatch of the order, In Metro cities and other cities, it takes 2 to 4 working days. It may vary location to location.
RETURN AND EXCHANGE
Our policy lasts for 05 days since your order delivered. For return or exchange request must be created within 5 days including delivery date. If request is not created within 5 days of order delivered, unfortunately we cannot offer you a refund or exchange.
To create a return or exchange request, you can login to your account with registered email id with us at inkhadi.com OR you can directly email us at [email protected], mention your name, order id, and contact number. Then wait for reply, our team will reply to your request in 02 to 04 working hours.
placing a request if you do not get the reply in given time, do not hesitate to
contact us on our customer care 8980077766, you can also WhatsApp on same
FOR RETURN - REFUND
For return and refund we will arrange a paid reverse pickup from your shipping address. Rs.100 per product will be charged as reverse pickup fees and same will be deducted from your returned product order amount.
Once reverse pickup gets registered, we will send you a separate email with pickup tracking details with some precautions. Pickup will be attempt only 2 time, so we request you to keep the product ready for pickup. Please take acknowledgement receipt from delivery person or you can also take a screenshot of POS machine. If pickup does not attempt within 48 hrs, please contact us on our customer care number.
After pickup done it will take 4 to 7 working days to reach back to us. Once we receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check. We will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end. If your order was made in cash on delivery, then you need to share your bank details like name of the account holder, bank account number, ifsc code and if your order was in prepaid, will process refund in your original payment method. Which usually take 7 to 10 banking days.
Total return pickup and refund time are approximately 10 to 15 banking days. If the returned product does not pass the quality check, we will ship it back to you.
In exchange, we offer one-time free exchange. You can exchange same product with different size, and you can exchange the product with any other available product of your choice. If you choose the exchange product of higher value, then you need to pay the difference amount via Paytm or Google Pay. In case the chosen product is of lower value the balance amount will be given as a store credit or in the form of coupon that can be used for next purchase.
We will arrange a reverse pickup from your shipping address. Pickup will be attempt in 48 hrs. Once pickup done it will take approximately 4 to 5 days to reach us. After receiving the product return, we will do a quality check after getting approval, we will dispatch new product as you have requested. Total exchange and delivery back it will take around 7 to 10 working days.
One order can be exchanged or returned only for one time per order. Once exchanged product could not be returned or exchanged again.
Reverse pickup available on locations which fall under the service network of our courier partners. In case your location is not serviceable for reverse pickup, then you need to self-ship the product on our below mentioned return address. In this case, a complimentary coupon code equal to Rs. 200 will be issued for future purchase with 90 days validity. Coupons issued are Non-Refundable or non-negotiable. This will be done post the quality check of all the received items.
OUR SHIPPING ADDRESS
G-490/91, Globale Textile Market,
Near Bombay Market,
There are certain situations where no refunds are granted (if applicable)
Any item not in its original condition, used or washed or damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Products marked with special note “NO EXCHANGE NO
For any further clarification email at [email protected], or
Whatsapp us on +91 8980077766
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